Frequently Asked Questions

Powered Support
  • E-Move

    • I have imbalance in arm strength and lacks of force in one arm. Can I operate E-Move?

      It is perfectly fine to run the E-Move then. We can customize the E-Move after your needs and remove the imbalance in arm strength. Contact your consultant or Decon to discuss about the possibilities.

    • Can I use the original wheels if I wish to do so?

      Sure you can. What needs to be able to do this, is that you have the right axle in your conventional wheels. Because the adapter kit is mounted on the wheelchair frame, the wheels fits (probably) no longer because of the axle length is too short. Contact your provider and ask for the correct shaft length. On our website there are tutorials (go to "Products -> Other -> Axles") to determine the right length you need.

    • Hur många batterier har E-Move och kan jag använda stolen under laddningen?

      How many batteries the E-Move and I can use the chair while charging?

  • E-Drive

    • Can I change the presets of E-Drive?

      Yes, it's possible. Contact your supplier. A technician can help you adapt the driving characteristics of E-Drive. It is not possible to do it yourself.

    • I need the attendant control to my E-Drive. Can I use a joystick as attendant controler?

      Yes, it is possible to use the joystick as an attendant control. It can be placed both on the left or right side. The regular attendant control can only be mounted on the right side only.

    • Are anti-tippers standard?

      Yes. Anti-tippers are standard equipment on E-Drive if you cannot use the wheelchair originals.

  • E-Walk

    • Can I use the E-Walk on several wheelchairs (eg at eldry homes)?

      Yes, you can use the E-Walk on several wheelchairs

    • Do l need to buy another E-Walk when I get another chair?

      No, you can order brackets for your new wheelchair instead.

    • Can E-Walk remain on charging when I don´t use the product?

      Yes, this is possible and safe to do so.

  • Smart Drive

    • Can everybody drive Smart Drive?

      SmartDrive developed for active users who have healthy motorical skills and sufficient arm strength to slow down. If you are in doubt whether you can do this, contact your consultant and schedule testing. Then you can test and see if it suits you.

    • I will switch from the fixed frame to kryssramstol. Can I continue to use the SmartDrive?

      Sure you can. There are adapters that you can install on your Smart Drive that you can squeeze in between QR axles. Because it is easy to remove the SmartDrive adapter, it is still possible to fold your chair. Go to "Products -> Drive unit -> SmartDrive -> Accessories" to select the correct adapter for your chair.

    • I doubt if I can use the Smart Drivers buttons. Are there other solutions?

      SmartDrive MX2 no longer have buttons. You get Bluetooth bracelet that scans the driving or braking. It works well and is safe to use.

  • NuDrive

    • What´s the weight of NuDrive?

      Wheel Adapters weighs 1 kg / piece, Lever unit weighs 1.5kg / piece, the total weight is 5kg for NuDrive.

    • Do I have to pick the NuDrive off when I want to use my wheels as usual?

      No, the levers will remain in upright position due too small balance weights.

    • How do you break NuDrive?

      Squeezing / pressure against the lever units will brake / slowdown NuDrive.

  • Easywheel

    • I can not run fast when I use Easy Wheel?

      Easy Wheel is low speed wheels. It means you have twice as much power. Just because you can not reach such a high speed.




Decon Wheel AB  |  Södra Ekeryd 115  |  314 93  Hyltebruk  |  Telefon +46 345-40880  |  Fax +46 345-40895  |  www.decon.se  |  info@decon.se